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Conditions of Sale

How to Order:

The fastest way to receive your license is to order through our online store using a credit card. We accept the following credit cards: Visa, MasterCard, American Express. You can also pay by check or bank transfer through the online store, however you will not receive your license number until we receive payment, this could take up to 10 days.

Alternate Payment Methods:

  • Download, fill-in and fax or mail back our alternative order form (PDF format).

General Sales Information:

  • Please note that since all our products are available for free trial with their full features for 30 days, ALL SALES ARE FINAL. It is recommended that you take advantage of the trial period to complete your entire project and test it. Should it perform as required, then please place your order in our store, in order to get rid of the trial message that appears in your project. Please take a few minutes to review your order information before completion.
  • License numbers are only issued once full payment is received. (this is immediate for online credit card payments through this store, but takes longer for bank transfers, payment by check, or faxed or mailed order forms).
  • Upgrade purchases require a previous proof of purchase (either the license number of the previous purchase or the name and email used to make the previous purchase). You will receive your license number only one we can verify proof of previous purchase.
  • A $US 25.00 fee applies on all bank transfers.
  • Prices are quoted either in US dollars or in Canadian dollars, please check the currency dropdown menu at the top left of your screen. For payments by Visa or MasterCard, the currency chosen in the top left dropdown menu will determine the currency in which your card is debited. For payments by American Express, regardless of the currency chosen in the dropdown, your card will be debited in Canadian Dollars.
  • Taxes will be applied according to the Canadian province of the credit card/check owner. No taxes are applied on countries other than Canada.
  • All products and related documentation are downloadable from our web site.
  • We do not ship any physical products (e.g. CD-ROMs and printed manuals).
  • Volume pricing available.

Recurring Billing (applicable to Reach Docs only):

  • By ordering Reach Docs, you authorize Integration New Media, Inc. (INM) to bill you either on the first business day of each calendar month (if you selected the monthly billing plan) or once a year (if you selected the annual billing plan). Please note that ALL SALES ARE FINAL.
  • To cancel your subscription / plan: please contact us ( or +1 514 871 1333 Option 5) at least 10 days before the end of the current calendar month or 10 days before the end of your annual subscription if applicable.

Educational pricing (applicable to Director and Authorware Xtras only):

  • If you plan to use any of our Director or Authorware Xtras for educational purposes only, you are entitled to a special reduced pricing. The term educational is understood as intended for use by students and faculty of educational institutions for non-commercial projects or to learn/teach the software.
  • Benefits for students: Fully functional trial versions of all our Director and Authorware Xtras can be downloaded for FREE. Students can download and try out the Xtras without having to purchase a license. Licenses are required when distributing commercial projects which use INM products. Your students can benefit from FREE demos, tutorials, tech notes and even basic support on all our Xtras.
  • How to purchase an educational license:
    Step 1:
    Selected an educational priced item from INM's secure online store and proceed with the transaction.
    Step 2:
    Fax in a letter on letterhead from your educational institution stating the purpose of the project. In the letter you must also agree to use the Xtra license for educational purposes only.
    Step 3:
    Fax your letter to: +1 514 871 9251, attn: INM Product Sales.
    Step 4:
    Once the letter is approved, the order will be processed immediately and your license number will be e-mailed to you.

Contact Us:

Tel.: +1 514 871 1333 Option 5
Tel.: +1 800 400 1772 (USA and Canada)
Fax: +1 514 871 9251
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